Are your imaging revenues affected by unpaid patient balances? Then Kollecta is just right for you! As a reliable radiology collection agency, we use an effective team of experts and the latest technology for recovering outstanding balances while minimizing risks of damaging patient relationships and compliance.
The evolution of radiology collections today goes beyond simply sending out a collection notice and making follow-up phone calls. Radiology providers have the responsibility to ensure that the collections they make are maximized in their operations, whilst also adhering to healthcare regulation and any consumer protection laws. Due to the prevalence of high-deductible plans, where patients are responsible for a large portion of MRI, CT, and imaging services, there have been many more aged accounts receivables towards radiology professionals these days.
Patients now bear higher deductibles and copayments, and now they are responsible for paying a proportional share for all imaging services, so radiology groups and imaging facilities must seek payment more intensely than before.
The growing number of denials and prior authorization requests in combination with increased volume of imaging studies leads to little time available for employees of radiology billing departments and companies to collect outstanding bills from patients.
To prevent violations of HIPAA, FDCPA, Regulation F, the No Surprises Act, and state legislation on medical debt collection, all communication relating to bills and collection becomes even more challenging.
Any aggressive collection activities can negatively affect the hospital’s reviews, the relations with referring physicians, and the volume of patients treated there.
From single-location imaging centers to multi-state radiology practices, Kollecta helps imaging providers recover delinquent accounts through compliant, patient-first strategies that improve cash flow while protecting your brand.
Imaging center collections that recover unpaid MRI, CT, ultrasound, and X-ray balances while keeping patients coming back for follow-up studies.
Radiology collection services that standardize recovery across every reading location and payer mix, without disrupting referring physician relationships.
A recovery partner that works alongside your radiology revenue cycle management team and outside radiology medical billing companies to resolve aged patient balances that internal staff cannot reach.
Debt collection for teleradiology, mobile imaging, and outpatient diagnostic providers managing unpaid professional and technical component balances.
There are different modes of operation that different collection agencies may choose to follow. While traditional companies can stick to outdated methods, Kollecta takes a compliance-based approach to the recovery process, leading to increased collections in the field of radiology and almost zero exposure to legal regulations and client identification. Here’s how we are different:
Through our modern recovery process, we ensure that the patient placement process is easy, compliant with the law, and provides complete control of the patient outreach at every step. Our main goal is to recover payments for your radiology practice while keeping the reputation of your medical facility intact.
Securely submit delinquent patient accounts with study, date of service, insurance, and balance details through encrypted, HIPAA-aligned channels for seamless onboarding.
Our team ensures that patients receive respectful messages detailing their balances and the possible ways of payment management.
We follow an organized plan for every account involving verification and disputing of payments to effectively solve issues and comply with regulatory frameworks.
Receive regular performance updates, recovery insights, and complete account documentation that integrates with your existing diagnostic imaging billing workflow.
We unite compliant processes, transparent communication, and professional account management to achieve superior recovery results for imaging providers.
Patient health information is managed according to HIPAA-compliant protocols that include secure transfers, access controls, and minimum necessary data use.
Our recovery process adheres to ethical recovery principles ensuring transparency, accountability, and good patient experience.
Account reporting and dispute handling are managed to keep records accurate and to follow current medical debt credit reporting rules.
We communicate through appropriate channels, delivering respectful outreach that encourages engagement and repayment.
Find answers to common questions about our debt collection process, compliance standards, recovery approach, and how we help businesses recover outstanding receivables.
A radiology collection agency is an organization that imaging centers, radiology groups, and hospital departments employ to reclaim patient payments in an ethical manner. The agency serves as an agent for the provider, who retains the management of its billing and patients.
No. A radiology billing organization takes care of code, provides claim submission, and deals with denials, and most of the companies that offer radiology billing service stop the whole process after the claim is paid. However, the collection agency comes along only after the billing process has been completed when unpaid balances remain after statements sent to the patients and gestures of internal reminders.
Many imaging centers handle early-stage radiology collections internally through front-desk staff, statements, or their imaging center billing services partner. When those efforts don’t resolve the account, the provider typically places it with a third-party collection agency.
To increase radiology collections, practices can verify the patient’s obligation before the procedure, offer payment plans, send understandable statements, and assign the oldest cases to a collection expert even before the balances are very difficult to recover.
Providers should review the partner's HIPAA safeguards, knowledge of healthcare collection laws, reporting transparency, and history of recovering balances while preserving patient trust.
Indeed. Once internal revenue cycle processes are no longer effective, hospital radiology departments also begin sending any longstanding patient accounts to an outside service provider to ensure cohesion of movement across all locations.
See how much patient delinquency is costing your practice and how to recover it compliantly. Download our free guide to patient-safe radiology collection strategies.