How much revenue is sitting in unpaid orthodontic balances? Every delayed payment can add pressure to your practice and your team. As an Orthodontic Debt Collection Agency, Kollecta helps you turn outstanding balances into recovered revenue, using AI-driven technology built for complex ortho billing and multi-year treatment plans.
Recover more. Protect patient relationships. Keep your practice moving forward.
Collecting overdue orthodontic payments is more than sending a past due notice and making a call. Orthodontists and DSOs need to get the most from their collections while maintaining a positive image with clients. Orthodontic billing becomes even more complicated once accounts become overdue because of long treatment processes and patients leaving treatment partway through.
Practices are advised to keep AR over 90 days past due under 3% of total receivables, yet many drift well past that mark. These critical challenges continue to influence recovery performance across the specialty.
Because braces and clear-aligner treatment can span 18-36 months, a single orthodontic treatment contract carries far more at-risk balance than a one-time visit, along with more opportunities for a payment to lapse.
Manual spreadsheets, aging patient ledgers, and growing patient counts make it difficult for front-office and billing teams to keep pace with delinquent accounts across every ortho payment contract on the books.
Between in-house orthodontic financial agreements, insurance estimates, and third-party financing platforms, tracking who owes what, and when, has become a genuine orthodontic billing challenge.
Poor recovery experiences can damage online reviews, discourage referrals from current ortho patients, and negatively impact a practice's reputation in the local market.
From practices with just one doctor to even multiple orthodontic DSOs, Kollecta can help collect money owed by individuals effectively by applying patient-oriented procedures that will help keep the cash flow up without damaging the reputation.
A collection agency that helps manage your practice's past-due account with due diligence and demonstrates concern for long-term patient relationships.
Our approach to multi-site portfolios standardizes recovery across every location, without sacrificing the local, personal touch patients expect from their orthodontic team.
A method designed for smaller practices that need enterprise-grade collection tools but don't have dedicated in-house collections staff.
Support for accounts originated through outside financing arrangements, including balances tied to orthofi financing and orthobanc financing programs, once those accounts fall past due.
Not all collection agencies comprehend how financial contracts in orthodontics work. In contrast to traditional firms that appear to depend upon age-old practices, the approach that Kollecta employs combines modern compliance-based debt recovery methods with an in-depth understanding of orthodontic billing.
Our streamlined recovery process is designed to make account placement simple, ensure compliant patient outreach, and provide complete visibility from start to finish. Every stage is focused on maximizing recoveries while protecting your practice’s reputation.
Securely submit delinquent patient accounts with complete treatment, contract, and balance details, including any related orthodontist invoice records, for a seamless onboarding process.
We initiate compliant, respectful communication to resolve outstanding balances and encourage timely repayment on the original orthodontic treatment contract.
Every account follows a structured recovery strategy designed to maximize resolution while accounting for the specifics of multi-year ortho payment contracts and financing arrangements.
Receive regular performance updates, recovery insights, and complete account documentation throughout the process.
We combine compliant processes, transparent communication, and professional account management to deliver better recovery outcomes for orthodontists and DSOs.
Every communication is designed to be respectful, transparent, and professional throughout the collection process.
Our recovery process follows ethical collection principles that promote transparency, accountability, and positive patient experiences.
Account reporting and dispute handling are managed to promote accurate records and responsible data handling.
We communicate through appropriate channels, delivering respectful outreach that encourages engagement and repayment.
Find answers to common questions about our debt collection process, compliance standards, recovery approach, and how we help businesses recover outstanding receivables.
A specialized agency that recovers unpaid treatment balances for orthodontic practices, using HIPAA-compliant outreach that preserves the patient relationship.
Yes, most practices send unpaid balances to collections after 90 to 180 days of unsuccessful internal efforts.
Yes, once reported to credit bureaus, orthodontic debt factors into your credit report like any other unpaid obligation.
Immediately once two billing cycles pass; the further behind an account gets, the less likely it is to be collected.
Kollecta automates timely, compliant patient outreach so delinquent accounts get resolved faster, without damaging patient relationships.
See how much delinquency is costing your practice and how to recover it compliantly. Download our free guide to patient-safe orthodontic collection strategies.